TERMS AND CONDITIONS

Croatia yacht cruise 2024

September 28 – OCTOBER 5, 2024

Thank you for choosing Horizon Escapes LLC to help you plan your amazing Croatia Yacht Cruise vacation. As we get started, here is some important information you’ll need to know to make planning your vacation as stress-free as possible.

Timeline

These are the first few Important steps:

Deposit due: This nonrefundable $2000 per cabin deposit is required at time of booking. The deposit is non-refundable and nontransferable. Secure your reservation here on our Booking Page.

Travel Insurance: Is recommended. Request custom quote with Travel Insured.

Payments and Final Payment: Second Payment of $2000 per PERSON due December 4th, 2023. Complete final payment is due July 1, 2024.. Payments can be made on our Booking and Payment Page. Payment information located at the bottom of page. Final payment not made by July 1st, 2024 will result in cancellation and Croatia custom cancellation policy will take effect.

Payment Authorization:

Your signed charge authorization is a binding agreement for charging your card, and as such you waive any right to a chargeback in the case of trip delays, changes, or cancellations for any cause (excepting fraud), including a force majeure event, and you agree to refund policies and procedures as outlined in the terms and conditions of the suppliers operating components of your trip. In the event that you attempt without our authorization to chargeback, reverse, or recollect a trip payment already made, we reserve the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection including, without limitation, attorney fees.

NOT INCLUDED: 40 Euro per person tourist tax (payable on ship). Air, Transfers, gratuities, Insurance. Hotel Pre Stay

Cancellation Policies

Land/Cruise Cancellation Penalties: *All cancellations must be advised in writing.

Deposit is non-refundable
Between 59 and 74 days 50% refundable (excluding initial deposit).
Between 75 and 1 day 100% non refundable.

No refunds will be issued for cancellations due to actual or threatened terrorist events. If travel plans are delayed or cancelled for any reason there will be no refunds issued by Horizon Escapes LLC, except in those circumstances where Horizon Escapes LLC has issued its own schedule of cancellation, applicable to all or a portion of a booking (whenever such a schedule is issued, it will specifically indicate which trip components(s) it is issued for and it will apply ONLY to the specific trip component(s) indicated). Please note that a ‘trip’ or ‘booking’ often consists of multiple components, each of which may carry its own cancellation penalties (example: an airline ticket, a pre-trip hotel night, a multi-day adventure vacation by a tour operator, a post-trip extension designed by Horizon Escapes LLC, all of which may be subject to a different set of cancellation policies as listed above)

In the event of health pandemics or states of emergency, the suppliers operating your trip (for whom we act as sales agents) may change, delay, or cancel the services they offer for your trip at their sole discretion and with little or no advance notice. Also, government officials in the destinations you visit may change entry requirements, health protocols, and other rules for inbound visitors (including health screenings and tests and mandatory quarantines) at their discretion and with little or no advance notice. You agree that we as sales agents have no control over these decisions and we cannot be held liable for them. Further, you understand that it’s your responsibility to comply with the government’s rules in the destinations you’re visiting that are in effect during your trip. Horizon Escapes LLC shall not be responsible for failure to perform any of its obligations under this Agreement during any period in which such performance is prevented or delayed due to Force Majeure, nor for changes to or terminations of your trip due to Force Majeure.

“Force majeure” means we shall not be deemed to be in breach of any terms and conditions or otherwise be liable to you, and shall not provide any refund due to delay in performance or non-performance of any of our obligations hereunder due to any circumstances beyond our reasonable control (including, but without limitation, to acts of God, explosion, flood, forceful wind, fire, accident, war or threat of war [declared or undeclared], acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance, sickness, epidemics, pandemics, quarantines, government intervention, weather conditions, defects in machinery and vehicles, delays, or other unforeseeable events). If our agency and/or any of our travel suppliers are affected by force majeure, we shall be entitled to, and may in our sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to your trip

Business Hours & Communication

General business hours are Monday through Friday, 9:00am to 5:00pm EST and Saturdays, 11:00am to 2:00pm EST. Though we are often much quicker, we ask that you generally allow up to 24 – 48 business hours for a response to an email or voicemail. During times of peak volume in our offices, our communication may be delayed beyond our control. At times of increased client needs, we do implement a “triage” process. Our priority is clients who are currently traveling and need assistance, followed by clients with future travel arrangements, and then clients needing to book new arrangements. Please know that a consultant will be in touch as quickly as possible and we do appreciate your patience.

Summary:

*Ports are subject to change at Captain’s discretion

We look forward to helping you create your adventure in Croatia while handling the logistics, and enhancing your experience. Let the countdown begin!